Return & Exchange Policy

Houseoftime.com specializes in the sale of watches designed by Bellagio Time under their brands namely Bellagio, Paccioni, Cadoni & Delanicci. All these products are brand new only. We can not sell watches that have been worn. Therefore we have set a firm but fair policy regarding returns.

We accept returns within 14 days of customers' receipt of product. This is dependent upon the watch being in the exact same condition as it left us.

To confirm:- Items must be returned to us in brand new condition with all protective plastics/tape, hang tags and accessories intact. Until you are positive you will be keeping the watch, do not wear it. It is almost impossible for a watch to be worn; even for a short period of time, and for the watch not to be blemished or scratched in any way.

We believe that the conditions below are reasonable, fair and quite simple. If for some reason one or multiple conditions cannot be met, please call and we will try to help, BUT you must call before returning and receive authorization. You will be notified at the time of purchase, if your order is a special order item and the above policy may not apply - in which case the sale will be final and non-refundable.

  • All returns must have a Return Authorization No. (RAN). Please call 0870 747 9770 prior to return for the RAN#. This number must be displayed on the outside of the box; this will expedite your return. A watch returned without authorization will be refused.
  • You must not have the bracelet adjusted (i.e. links removed or straps cut); unless adjusted by us on your behalf.
  • All products must be returned with original packaging, manuals, protective tape & hang tags and with appropriate papers etc.
  • Returns will be credited in full minus the original postage & insurance charges.
  • Credits will be issued in the same form as payment received. Credits are issued within seven days of receipt of a return.
  • Returns must be sent via a traceable, insured reliable method. (Do not return goods via FedEx, as FedEx does not insure watches or jewellery valued above £50). Return postage must be pre-paid and fully insured for the amount you expect to be credited – In case of loss or damages, you the customer are liable.
  • Once you have been issued with a RAN you must send the watch back so that we receive it within seven days of us issuing the RAN.